Request review quickly—with the correct order evidence.

1. Scope

This policy applies to refund and cancellation requests connected with UnlockTool activation or renewal orders reached through this website. UnlockTool.tools does not receive card details or directly operate the payment processor.

2. Checks required before ordering

1. Confirm the username exists and can sign in.
2. Choose new activation only for an account never activated before.
3. Choose renewal for a previously activated or expired account.
4. Confirm 3, 6 or 12 months and the live checkout total.
5. Verify the exact model and operation separately from licence access.

3. Cancellation timing

A cancellation request should be made immediately. If processing has not started, the store may be able to review the request. Cancellation is not guaranteed.

Once a digital activation or renewal has been submitted, delivered or applied to the supplied username, a change-of-mind cancellation may not be possible because the digital service cannot necessarily be reversed.

4. Cases requiring review

• Order remains pending beyond the status shown by the store.
• Activation or renewal is not reflected after processing.
• Service is rejected, unavailable or cannot be supplied.
• A duplicate order or duplicate payment is suspected.
• The wrong username, duration or account action was submitted.
• The delivered service does not match the confirmed order description.

Submitting a request does not by itself approve a refund. The order status and available remedy must be investigated.

5. How to request a review

Use the order-status builder or support request builder. Include the store order reference, order time, service title, exact username and a short description of the current result.

Do not send a password, OTP, full payment-card number, CVV, PIN or unrelated customer data. A safe receipt screenshot should hide payment credentials.

6. Review outcome and payment return

Possible outcomes can include completion of the ordered service, correction where technically possible, a replacement service, store credit or a refund where approved and required. The appropriate result depends on the order state, store terms and applicable law.

If a refund is approved, the store or payment provider determines the return method and processing time. Support will not ask for a card PIN or one-time code to issue a refund.

7. Consumer rights

Nothing in this policy excludes a guarantee, remedy or other right that cannot lawfully be excluded. Rights can vary by customer location and whether the purchase is for personal or business use. Seek independent advice if a legal right or dispute is unclear.