Download does not start
- Confirm the address is file.unlocktool.net.
- Record the browser error.
- Check connection and available disk space.
- Do not switch to an unknown mirror.
Problem routing
Start with the exact symptom.
Choose the stage that failed. Work through its checks in order and stop when the evidence changes.
Files disappear after extraction
- Check whether extraction completed.
- Open Windows Security Protection History.
- Record the detection and affected filename.
- Do not add a broad drive exclusion.
The tool will not open
- Confirm the package was fully extracted.
- Record the exact Windows message.
- Check setup source and tool version.
- Test with the required account permissions.
Username or password rejected
- Check the exact username spelling.
- Test the official web login.
- Use official password reset if needed.
- Never share a password or code.
Login works but licence is inactive
- Confirm activation used the same username.
- Check order reference and account history.
- Distinguish new activation from renewal.
- Send safe evidence to order support.
Phone is not detected
- Confirm the exact connection mode.
- Check the required driver and Device Manager.
- Try a known-good data cable and direct port.
- Record the Windows device entry.
Model appears but operation fails
- Check exact model and regional code.
- Record firmware, patch or BIT.
- Confirm loader and operation support.
- Do not repeat a destructive action blindly.
Port appears and disappears
- Identify whether the workflow expects a brief port.
- Check cable, USB port and driver status.
- Use the required key or connection sequence.
- Record the detected port name.
Escalation checklist
Send one complete message.
- Order reference when account activation is involved
- Username—never the password
- Exact tool version and error text
- Windows version
- Device model/code, chipset, firmware or BIT
- Driver, port name and connection mode
- Steps already tested