Before ordering
New activation or renewal, which period, and whether your device is supported.
Compare plans →Support
Describe the exact problem — not just “tool not working”.
Choose the right route, collect the details it asks for, and send one clear message.
Choose a route
Sales, orders and technical help.
After payment
Order number, account email and username, service and period.
Prepare WhatsApp message ↗Setup or device issue
Find the stage that failed and work through its checks.
Open troubleshooting →Common problems
Start from the symptom.
Activation pending
Send the order number, account email and username, and order time.
Prepare WhatsApp message ↗Renewal not updated
Send the order number, account email and username, and the expiry you see now.
Prepare WhatsApp message ↗Cannot sign in
Check whether it is the password, the licence or the tool connection.
Open guide →Download or extraction issue
Note the file name, where it came from, and any security message.
Open guide →Device not detected
Send the model code, Windows version, driver, cable/port tried and connection mode.
Prepare WhatsApp message ↗Model support question
Search the model list first, then send the exact model code and operation.
Open guide →Contact & community
Use each channel for its purpose.
WhatsApp support
Direct help for an order, account or technical question.
Open ↗Telegram
Message support on Telegram.
Open ↗WhatsApp channel
Updates and announcements.
Open ↗Video tutorials
Step-by-step videos from iPhone Unlocking Store.
Open ↗Keep order and account details in direct messages, not in public groups or channels.
Support FAQ
Quick answers before you message us.
Most questions are answered here. If yours is not, use WhatsApp support with your order number or account username.
How long does activation or renewal take?
Usually 5–15 minutes after payment. If the licence is still not active after that, send support your order number, account email and username on WhatsApp.
I entered the wrong email or username on my order.
Contact support straight away with the order number, what you entered and the correct email and username. Support will check whether it can still be corrected.
Can support reset my UnlockTool password?
No. Passwords are reset only on the developer site, unlocktool.net. The steps are on the troubleshooting page under Login & password.
Is my phone model supported?
Search the supported models list first. If you are still unsure, send support the exact model code, chipset and the operation you need.
Where do I download UnlockTool?
Only from the developer site. The download page links to the current official file and shows its version and hash.
Can I ask for a refund?
Read the refund policy first. It explains cancellation timing and what support needs to review a request.